It seems just like yesterday that I was attending my first day of hairdressing school, but now fast forward 20+ years and here we are.
In the beginning years, much of my time was simply dedicated to learning the “how to” do the various professional services.
If you are entering this industry, then what I can tell you is that it is best to go ever class you can get your hands on. Another piece of advice is to sharpen your listening skills, from the beginning.
One of the most important things that I learned, from a former employer was this…….”Even if a client does not know what they want, then ask them what they do not like.”
That is so true, and that will remain a constant even when you are a seasoned vet.
Harmony Of Listening & Skill
How do you get to become a stylist that hears those magic words……”just do what you want”? In my experience, it takes time and the ability to put clients at ease to trust you.
The sooner they feel like your are listening to them, the quicker they will feel comfortable with you to make changes to their hair.
Over the last year, I have been fortunate to meet with several clients for consultations. Many of the consultations are having a common thread.
Some of the problematic situations that clients have shared with me were that they experienced stylists that did not listen or were overbooked.
The main emphasis was the “not listening” part.
The picture shown is part of this story of “why” this client decided to color her hair at home. I was really surprised that her color was done at home but more interested as to why.
She shared that not only was she not listened to, but that her hair was over processed by the stylist. Ouch.
Hair color is one of my favorite subjects because I used to educate for Redken. It saddens me to hear that a client went to a salon to seek professional hair color and had such a bad experience.
The Balancing Act
I am a very visual hairstylist that can sometimes, immediately, “see” what may look great on a new guest, but have to pace my own enthusiasm to provide effective consultations.
About 17 years ago, I changed the way I provided my services “behind the chair”.
My first “service” is a customer orientated consultation.
The balancing act is the on going ability to really listen to what the client is trying to explain, convey and want; with providing the technical abilities & advice to deliver it.