Businesses Are Different
If you have read any of my posts about technology or hosting, then you will have read my experience about my hosting account getting compromised not fun.
The months have flown and successfully much has been learned; as well as rebuilt. With life there will be “challenges” that I like to take them as learning experiences.
My technical “challenges” from early this spring led me down the road of reading so much about cyber security.
I came across a company that really sounded like they knew what they were doing, and the cost of the monthly fees seemed to warrant what I had learned. The previous company that was provided me my services were costing me roughly $120-$130 per month per website.
Technical Support For A Fee
I think we can all agree that we are all willing to pay for services, as long as the technical support you get is equivalent to the value of the services being offered.
Personally, and professionally this is “why” I have been a loyal Mac customer versus anything else. It’s not to say that something more affordable will not be the better option.
Paying $100’s per month versus “More Affordable”
I spent 4 months with a the other company and spent a pretty penny.
Was my decision to switch to Sucuri base on a “cheaper” option?
When a company is going to charge clients over $100 a month and or any dollar amount then they should have the consistent “technical” configuration skills to configure their own product within your hosting account.
It was my experience, twice, that I had my Firewall not configured right and the company put up the wrong websites! They were provided the correct information, and on the second “oops” I had followed their managements directions to the “T”.
One time may be deemed as a mistake, but a second time I chose to take my business elsewhere.
More Affordable…What’s The Catch?
When I entered into chat with Sucuri the first question I asked was why were they priced so much differently from their competition?
The agent was typing………………………
Our business model is different. We feel and believe that security needs to be more accessible and affordable for everyone
Not sure that I have ever been more impressed with such a professional answer. To boot from a “chat box”.
First impressions cannot be remade or apologized for. Once they are made that’s it.
Once I created my account with Sucuri, I was so very impressed. Additionally, technically speaking, now felt like I was a kid in a candy store.
I am still dumbfounded at the differences in what is offered……..for the price.
This image is a screenshot of traffic visiting my blog.
Starting At $199 ……Business Models Are Different
My honest commentary to the competitor that I just left was that the make the “customer service experience” easier for a client that wants to cancel……have a cancellation button/area in the dashboard.
From My Professional Experience
If you are going to charge for a service, then charge what you like; however its important to have the tools and support to back up what you are asking for a price.
Want Exceed A Clients Expectation?
I was coached that you should never “over-promise”, yet “over deliver”.
Definitely A Different Business Model.
Time is money. Save your time & hire Sucuri.
*These opinions are mine and are based on actual experiences. Rarely do I ever place banner links back to a business.
Ann Marie Walts~Blogger